Refund policy

Returns & Refund Policy — Still Out There

We make gear for people who hit the trail anyway. If yours showed up wrong, doesn't fit, or you've changed your mind, here's how it works — no maze, no fine print built to wear you down.

THE SHORT VERSION

• Wrong, damaged, or defective item? Always on us — anywhere in the world. Refund or replacement, no shipping it back.
• EU customers: you also get a full 14-day right to change your mind, for any reason.
• Everyone else (US, UK, rest of world): if the size's not right, we'll help you sort it within 30 days as a courtesy.

IF YOUR ITEM IS WRONG, DAMAGED, OR DEFECTIVE (EVERYONE)

If your order arrives damaged, misprinted, defective, or just not what was described, we'll make it right — a full refund or a free replacement, your call. Email us at support@stilloutthereapparel.com within 30 days of delivery with your order number and a photo of the issue. You won't need to ship anything back — keep it, donate it, recycle it. We cover everything.

YOUR EU RIGHT OF WITHDRAWAL (14 DAYS)

If you're a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason — including wrong size or change of mind. The 14 days begin the day you take delivery. Email us at support@stilloutthereapparel.com with your name and order number and we'll confirm straight away. Refund issued within 14 days of your withdrawal. Our products are made to order but are not personalized to your specification, so they remain fully returnable under this right. 

You can also submit your withdrawal request directly through the Returns and cancellations link in our store footer — no email needed.

 

CHANGE OF MIND OR WRONG SIZE (NON-EU CUSTOMERS)

Outside the EU, there's no legal change-of-mind right — but we're not going to leave you stuck. If the size's wrong, email us within 30 days of delivery and we'll help you sort an exchange.